Since all items are custom-made to your specifications, we are unable to offer refunds on orders. Please view the Terms and Conditions at for more information


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will contact you.

Returning Faulty Products

If you wish to return a faulty product after receiving a replacement you may do so. Please email You will receive £10 credit to use against future purchases once we receive it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Costs

Shipping costs vary on location. Please see the table below. Remember, that the time listed refers to the carrier only and does not include product times:

UK ShippingRest of World Shipping
Royal Mail 48hr Tracked£2.99unavailable
Royal Mail 24hr Tracked£4.99unavailable


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